FOR DESIGN & CRO TEAMS
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At a glance
Connect what visitors do with what you want to improve.
Use behaviour, funnel data and conversion goals to give design reviews a clearer starting point.
- Observe the journey: Review recorded visits and interaction patterns.
- Locate the friction: Find drop-offs around important website steps.
- Support the proposal: Connect recommendations with measurable outcomes.
The problem
A strong opinion is not the same as visitor evidence.
Teams can agree that a page needs work without agreeing on which problem the redesign should solve.
1
Problem
The brief starts with a preferred solution.
A new layout or CTA can be proposed before anyone has reviewed the existing behaviour.
2
Problem
Conversion charts leave out the interaction.
A drop-off shows where to investigate but not what a visitor encountered.
3
Problem
Success is not defined clearly enough.
Without a tracked outcome, it is difficult to assess what happens after the design ships.
Session Replay + Heatmaps
See the page through recorded visitor behaviour.
Review clicks, scrolling and navigation to understand how visitors use your website. Gather examples that help the team ask better questions about layout, hierarchy and interaction.
- Watch recorded visits to key pages.
- Review click and scroll patterns.
- Investigate overlooked content and confusing paths.
Funnels + Goals
Give the design problem a measurable context.
Connect the page or interaction under review with a tracked goal. Use funnel steps to identify where visitors stop before completing that action.
- Define the outcome the design should support.
- Map relevant tracked steps.
- Focus the review on a meaningful gap.
Page Experience + Smart Insights
Include the issues a visual review can miss.
Bring loading experience and surfaced findings into the discussion. Investigate whether technical friction deserves attention alongside content and design changes.
- Review page-performance evidence.
- Explore relevant insight findings.
- Build recommendations your team can assess.
Benefits
Give every recommendation a stronger foundation.
Start with observation.
Review behaviour before proposing a fix.
Keep the outcome visible.
Define the conversion the journey should support.
Find concrete examples.
Bring recorded interactions into design reviews.
Consider technical friction.
Include performance in the diagnosis.
Strengthen the handoff.
Explain the problem behind the proposed change.
Review what follows.
Monitor tracked behaviour and outcomes after implementation.
Frequently asked questions
Quick answers about Cromojo for design and CRO teams. For setup guidance, visit our Help Center.




