Thanks for using Cromojo. These terms are the agreement between you and HUNA VC Pty Ltd (ABN 24 658 192 520), trading as Cromojo AI ("Cromojo", "we", "us", "our"). They cover your use of the Cromojo website, app, and services. We've written them in plain English so you can actually read them — but they're still a binding contract, so please read them carefully.
The short version. Use Cromojo fairly and legally. You pay for the plan you choose, and it renews automatically until you cancel. You own your data; we just process it to run the service. Out of the box our tracker is cookieless — but if you turn on extra features or send us your own data, that part is your responsibility. We can't promise the service is perfect, and there's a limit on what we can owe you. If you're a business and we handle your visitors' data, our Data Processing Agreement applies too.
This summary is just for convenience. The full terms below are what's binding.
1. Agreeing to these terms
In short: Creating an account or using Cromojo means you accept these terms.
By creating an account or using Cromojo, you agree to these terms. If you don't agree, please don't use the service. If you're agreeing on behalf of a company, you confirm you're allowed to do so.
2. What Cromojo does
In short: We help you see which search keywords and traffic actually make you money.
Cromojo connects your website analytics, search performance, indexing, and uptime monitoring with your payment data. This shows which keywords and traffic sources truly drive revenue — not just clicks. We may add, change, or remove features over time.
How the tracker works by default
In short: Out of the box, our visitor tracker is cookieless and collects no directly-identifying data. If you switch on optional features or send us your own data, that part is on you.
In its default configuration, the Cromojo tracker is cookieless: it sets nothing on your visitors' devices and does not collect data that directly identifies a person. These characteristics describe the default settings only.
If you turn on optional features, or send us your own data — for example custom events, attributes, identifiers, or data from connected sources — then you are responsible for the personal data you choose to send us. See "Your data protection responsibilities" below.
3. Who can use it
In short: You must be 18+ and able to enter a contract.
You must be at least 18 and able to enter into a contract. Cromojo isn't intended for anyone under 18.
4. Your account
In short: Keep your login safe, give us accurate details, and tell us if something looks wrong.
- Keep your login details secure — you're responsible for everything that happens on your account.
- Give us accurate information and keep it up to date.
- Tell us promptly if you think someone is using your account without permission.
5. Plans, billing & renewals
In short: You pay through Stripe; your plan auto-renews until you cancel; you get a 14-day refund window unless you've already used the service.
- Fees are in US Dollars (USD). We charge them through Stripe.
- Paid plans renew automatically at the end of each billing period until you cancel. By subscribing, you allow us to charge the renewal fee each period.
- We may change renewal pricing. If we do, we'll give you notice before the change takes effect, and you can cancel before it applies.
- You can cancel anytime. Cancellation takes effect at the end of your current billing period.
- 14-day refund window: after you buy a plan, you can cancel within 14 days for a full refund. But if you've already started using the digital service, that refund right no longer applies. The law allows this.
- Apart from that 14-day window, payments are non-refundable. Any remaining payments for your billing period still stay due — except where the law requires a refund.
- You may also owe tax, depending on where you are.
6. Cancelling & closing your account
In short: You can leave anytime; we can suspend accounts that break the rules; what happens to your data is in the Privacy Policy.
You can cancel or delete your account at any time from your settings. We may suspend or close an account that breaks these terms or the law, with or without notice.
When your account closes, we handle your data as described in our Privacy Policy, which sets out exactly how long we keep each type of data and when we delete it.
The one exception is records the law requires us to keep longer — for example tax and financial records, which we may retain for up to 7 years even after your account closes. Full details, including per-category retention, are in our Privacy Policy.
7. Your data & privacy
In short: You own your data. We only use it to run the service, following our Privacy Policy, which is part of these terms.
You own your data. We only use it to run and improve the service, as described in our Privacy Policy. The Privacy Policy is part of these terms.
We keep a current list of the providers we use to run Cromojo at our sub-processor list ([sub-processor list URL]). If you're in the EU, you can also reach our EU representative (appointed under Article 27 of the GDPR) at eu-representative@cromojo.com.
8. Connected services
In short: Cromojo plugs into other tools to work. When you connect one, their terms apply too.
Cromojo connects to third-party tools to do its job — including Google Search Console, Bing Webmaster Tools, Stripe, Shopify, Oh Dear, and Tinybird. When you connect one of these, you also agree to that provider's terms. We're not responsible for how third-party services handle your data, so please review their policies.
Providers we use to run Cromojo (our sub-processors).
We use a small set of trusted companies — for payments, hosting, analytics infrastructure, email, security, and error monitoring — to run the service. The current list (what each does, the data they handle, and where they're located) is kept up to date on our sub-processor page. If we add or change a sub-processor, we'll update that page and give you 30 days' notice (see Section 9) so you can object.
9. Data Processing Agreement
In short: If you're a business and we handle personal data for you, our DPA applies automatically — no separate signing needed.
If you're a business customer and we process personal data on your behalf — for example, your website visitors' data — our Data Processing Agreement (DPA) applies and forms part of these terms.
In plain terms, this means the roles split like this:
- You are the data controller — you decide what data is collected and why.
- Cromojo is the data processor — we only handle that data on your instructions, under the DPA.
("Controller" means the one who decides why data is used. "Processor" means the one who only handles it on the controller's behalf.)
By accepting these terms you accept the DPA, including the EU Standard Contractual Clauses for any international data transfers. You don't need to sign anything separately.
The DPA uses other companies ("sub-processors") to help deliver the service. We keep the current list at our sub-processor list ([sub-processor list URL]). If we add or change a sub-processor, we'll give you 30 days' notice and you can object.
If the DPA conflicts with these terms on a data-protection matter, the DPA controls.
If your organisation needs a signed copy of the DPA for its records, you can generate and download one anytime from Account Settings → Legal.
9a. Your data protection responsibilities
In short: For the visitor data you collect through Cromojo on your site, you're the controller — so it's your job to have a lawful basis and to give the right notices and consents.
This is the most important clause for our business customers, so please read it.
Two kinds of data fall under this rule: visitor data collected through the Cromojo tracker on your site, and anything you send us yourself (custom events, attributes, identifiers, or data from connected sources). For all of it, you are the data controller and Cromojo is your processor under the DPA.
You confirm that, before you deploy the tracker, enable any optional feature, or send us any data, you:
- have a valid lawful basis for collecting and using that data; ("Lawful basis" means a legally valid reason to use someone's personal data.)
- have given all the required notices to your visitors; and
- have got any consents you need.
You are responsible for following the data-protection and privacy laws that apply to you and your visitors. Depending on where you and your visitors are, that can include the EU GDPR, UK GDPR, ePrivacy rules / PECR, CCPA/CPRA, and local equivalents.
10. Resellers & agencies
In short: If you run Cromojo for clients, you're responsible for them — including making sure there's a lawful basis for the data.
If you manage Cromojo on behalf of clients, you're responsible for your clients' use of the service and for having the right to act for them. That includes making sure there's a valid lawful basis for any personal data collected through Cromojo for them. You also need the right notices and consents in place. These terms still apply to you.
11. Our intellectual property
In short: Cromojo's software, brand, and content are ours. You get a limited right to use the service while your account is active — nothing more.
Cromojo — including its software, branding, and content — belongs to HUNA VC Pty Ltd. We give you a limited, non-exclusive right to use the service while your account is active. ("Non-exclusive" means we can give the same right to other people too — you don't get it all to yourself.)
You must not copy, resell, reverse-engineer, or otherwise misuse the service or any part of it. ("Reverse-engineer" means take it apart to work out how it's built.)
12. Acceptable use
In short: Use Cromojo lawfully. Don't monitor sites you're not allowed to, don't attack the service, and don't send us sensitive or unlawful personal data.
Don't use Cromojo to:
- break the law or infringe anyone's rights;
- monitor websites you don't own or aren't authorised to monitor;
- disrupt, overload, or try to gain unauthorised access to the service;
- upload malware, or scrape the service without permission;
- send us special-category data — data about health, biometrics, genetics, race or ethnicity, political views, religion, or sexual orientation (this is the sensitive data the GDPR calls "special category"); or
- collect or send us personal data — through the tracker, custom events, attributes, or connected sources — without a valid lawful basis and any consent you need.
13. No warranties
In short: Cromojo is provided "as is." We can't promise it's perfect or right for your specific purpose.
Cromojo is provided "as is" and "as available". We don't guarantee it will always be uninterrupted, error-free, or fit for a particular purpose. Data and metrics are provided for guidance, not as a guarantee of results.
14. Limitation of liability
In short: There's a cap on what we can owe you — the fees you paid us in the last 12 months. Your non-waivable consumer rights still stand.
To the extent allowed by law, we're not liable for indirect or knock-on losses — the kind that happen as a side effect rather than directly (such as lost profits or lost data).
There's a cap on what we can owe you: the most we'll ever have to pay is the total fees you paid us in the 12 months before the claim. (A "cap" just means an upper limit.)
Nothing in these terms limits or removes any rights you have under the Australian Consumer Law that cannot be excluded.
15. Indemnification
In short: If your misuse of Cromojo or breach of these terms causes a claim against us, you cover our costs.
You agree to indemnify us for claims, losses, and costs arising from your misuse of the service or your breach of these terms. This includes any claim arising from personal data you collect or send us without a valid lawful basis, notice, or consent (Sections 9a and 12), or from your breach of the DPA. ("Indemnify" means you cover our reasonable costs if someone brings a claim against us because of what you did.)
16. Governing law
In short: These terms follow New South Wales law and Sydney courts — but laws that protect your privacy and consumer rights, which can't be waived, still apply.
These terms are governed by the laws of New South Wales, Australia, and the courts of Sydney, NSW handle any disputes.
This does not remove or limit any data-protection or consumer rights that apply to you under your local law and cannot be waived — including under the EU GDPR, UK GDPR, and the Australian Consumer Law.
17. Changes to these terms
In short: If we make important changes, we'll tell you. Continuing to use Cromojo means you accept them.
We may update these terms from time to time. If we make material changes, we'll notify you by email or in-app notice. Continuing to use Cromojo after a change means you accept the updated terms.
18. Contact us
In short: Here's how to reach us.
HUNA VC Pty Ltd (trading as Cromojo AI) [L2/63 Dixon St, Haymarket 2000 NSW Australia] General: support@cromojo.com EU representative (for EU privacy matters): eu-representative@cromojo.com
