User Journeys

See the path behind a conversion

Open a visitor's recorded timeline to see the pages they visited, the events they triggered and the conversions linked to their activity. Explore each session in order, with the context behind the numbers.

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Pages, events and conversion activity in one recorded timeline.

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At a glance

What are User Journeys?

Dashboard totals show a pattern. User Journeys let you inspect the recorded activity behind it, including the pages, events and available goal or attributed purchase activity associated with a visitor identifier.

Follow the activity session by session.

Explore page visits and custom events in time order, alongside available source, device and location information. See what was recorded before and around an important outcome.

This is a timeline of tracked activity, rather than a video replay. It shows the activity Cromojo recorded and can associate with that identifier within the selected period and available retention.

Capabilities

Put recorded visitor activity in order

Session timeline

Browse recorded sessions grouped by date, with activity displayed in time order.

Page visits

See which pages were visited and where they sit in the sequence.

Custom events

Follow tracked interactions alongside page visits.

Conversion activity

See recorded goals or attributed purchases in the timeline where available.

Visitor context

Review available source, device and location information alongside the recorded activity.

First and last seen

See when a visitor was first and most recently recorded.

Connected features

Connect the journey to the bigger picture

Funnels

Measure how sessions follow an ordered path, then inspect individual completions.

Goals

Choose the actions that count as conversions for your site.

Custom Events

Add important interactions to the recorded timeline.

Revenue Analytics

Connect supported payment data to website activity where attribution is available.

Real-Time Web Analytics

Use the wider dashboard to find the patterns worth investigating.

Why Cromojo

Why use User Journeys

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A clear activity sequence

Read recorded page visits and events in order instead of trying to infer the sequence from totals.

Sessions kept together

Use the date and session grouping to make a visitor's recorded activity easier to follow.

Interactions alongside pages

See tracked custom events in the same timeline as the pages around them.

Conversion context when available

Bring recorded goals or attributed revenue into the investigation using the site's active conversion mode.

Useful visitor context

Review the available visitor details and first- and last-seen information while exploring a journey.

Connected to wider analytics

Use the journey alongside your dashboard, Goals and Funnels to investigate a pattern in more detail.

Frequently asked questions

Quick answers on recorded journeys and their scope. For more detail, see our docs.

What does User Journeys show?

A chronological timeline of recorded page visits, custom events and available conversion activity for a visitor identifier, organised by session.

Is this a session recording?

It is a timeline of tracked activity. It does not replay a video of the screen, mouse movements or everything the visitor saw.

Where do I open a journey?

From supported visitor lists, including the Visitors and Conversions views and loaded funnel completion visitors, subject to your plan's access.

Can I see custom events in the timeline?

Yes. Events recorded by Cromojo can appear alongside page visits in the journey.

Can I see goal conversions?

Yes. Matching goal activity can appear in the recorded timeline when goals are configured for the site.

Can I see purchase activity and revenue?

Where your supported payment connection and tracking provide attribution, purchase activity can appear in the journey. Revenue mode also shows a visitor revenue summary.

Does a visitor identifier represent a named person?

It is a tracking identifier, not a verified personal identity. Do not assume it connects the same person across devices, browsers or every visit.

Why might part of a journey be missing?

The timeline only includes activity Cromojo recorded and can associate with that identifier within the chosen period and available data retention. Untracked actions will not appear.

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